Shipping & delivery
Current processing time: please allow 1 to 2 weeks for us to create your items, unless otherwise arranged directly with us.
Delivery within Australia
We ship using Australia Post. Pick the option that suits your date at checkout.
AusPost Parcel Post
$14 flat rate
- Usually around 3 to 6 business days after processing time
- Sent with Australia Post and tracked
AusPost Express
$19.50
- Usually around 2 to 3 business days after processing time
- Choose Express when checking out
Depending on your location, delivery can take longer than this, and we are not liable for any delays due to the postal system.
How your order gets to you
- 1
Place your order
Add your personalisation details on the product page and choose your postage at checkout.
- 2
Made by hand in Perth
Please allow 1 to 2 weeks for us to create your items. We will contact you if there is any problem with the production process.
- 3
Sent with Australia Post
Once your order is ready, we hand it over to Australia Post with the postage option you chose.
- 4
Tracked to your door
Your parcel can be tracked online with the tracking number provided.
International shipping
Standard international
AU$35 flat rate
Tracked via AusPost and usually takes between 8 and 14 business days from date of shipment, if no unforeseen delays occur (for example customs delays or travel embargoes).
Express international
If you are in a hurry for your item, an Express international shipping upgrade is available for delivery within 7 to 10 business days.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
USA buyers
Following customs changes that came into effect on 29 August 2025, we ship all items DDP (Delivered Duty Paid), which means any customs tariffs or fees are paid by us. This results in faster customs clearance and, best of all, no nasty surprises when you receive your package.
Once your parcel is on its way
We make every effort to ensure that your items arrive on time. We make and ship your items within the specified time frames and will contact you if there is any problem with the production process.
Once we hand your items over to the postal service, we are no longer in control of them, although we will try to assist where we can. We recommend contacting your local postal service (for example USPS in the USA) with the tracking number provided, as they will have the most up-to-date and accurate information about your items.
We are not responsible for items which are delivered late or lost in transit.
Still have a question?
These pages answer most questions about personalisation, proofs, delivery and ordering. If you cannot find what you need, get in touch.
